Nerola Terms of Use
Effective date: October 2, 2026 (previous version: September 15, 2026) Last updated: October 2, 2026 — added the Nerola Coach subscription (section 4), introduced in version 4.0. Provider: Tolga Sayan (individual developer; App Store seller name), tolgasayan@icloud.com
1. Scope
These terms govern use of the Nerola iOS app. By using the app you accept them. Apple’s Licensed Application End User License Agreement applies to the extent it does not conflict with these terms.
2. The service
Nerola is a game for practising English vocabulary by typing answers on an A-to-Z letter wheel. The dictionary, pronunciation audio, learning list, review words and badges are available to everyone in the free version. The first three saved new rounds have no daily limit. Afterwards the free version allows one new round per local calendar day. These three include, rather than add to, the daily round. Resuming or restarting the same round and retrying an answer do not consume another new round; an unfinished round and the learning section remain available. From version 4.0 the app also includes Nerola Coach, an AI-powered English speaking coach (see section 4).
3. Nerola Plus
Nerola Plus removes the daily limit on new rounds. Plus grants no badges or points and does not change the content.
- Nerola Plus is a one-time, non-consumable purchase, not a subscription. There is no automatic renewal or recurring charge. The total local price is displayed before purchase and payment is charged to your Apple account.
- Plus removes the daily new-round limit in Nerola. It does not promise all future separate products, new content every day, or indefinite operation of online services.
- The free starting rounds are not an auto-renewing trial and require no payment details.
- You can restore purchases on the same Apple account with “Restore purchases”.
- Refunds are handled by Apple under Apple’s refund policy.
4. Nerola Coach subscription
Nerola Coach, introduced in version 4.0, is AI-powered spoken and written English conversation practice.
- You talk to AI. Nero and your conversation partners (for example an interviewer or a receptionist) are AI characters; there is no real person on the other side.
- Free use. You can try Nerola Coach with limited free allowances; the current allowances are shown in the app. They are not an auto-renewing trial and require no payment details. The Nerola Coach subscription has no free trial period.
- Auto-renewable subscription. The Nerola Coach subscription is offered monthly or yearly and renews automatically. The current local price and period are shown in the app before purchase; payment is charged to your Apple account when you confirm the purchase.
- Renewal and cancellation. The subscription renews for the same period unless cancelled at least 24 hours before the end of the current period, and the renewal is charged to your Apple account within the 24 hours before the period ends. To cancel, go to Settings → [your name] → Subscriptions on your iPhone, or use Profile → “Manage subscription” in the app. Cancellation takes effect at the end of the current period, and you keep access until then. Deleting the app does not cancel the subscription. Refunds are handled by Apple under Apple’s refund policy.
- Usage limits. To keep the service sustainable for everyone, daily speaking-time limits and daily limits on some features also apply to subscribers; current limits are shown in the app.
- Relation to Plus. Nerola Plus and Nerola Coach are separate products: Nerola Plus does not include the Nerola Coach subscription, and the Nerola Coach subscription does not include Plus.
- AI-generated feedback. Replies, corrections, explanations, interview questions and suggestions are generated by AI and may contain mistakes, omissions or inappropriate wording. They are for language learning only and are not legal, medical, financial, career or any other professional advice, a job guarantee or a language proficiency assessment.
- Acceptable use. Use Nerola Coach only to practise English. Attempting to generate abusive, harassing, hateful, sexual, violent or illegal content; sharing other people’s personal data; using the service through automated tools, trying to get around its limits or otherwise abusing the system is prohibited. Content that fails the safety check is not processed, and use that violates these terms may be suspended.
- Age. Nerola Coach is for users aged 13 and over.
- Personal information. We recommend not sharing real personal information in conversations. How your data is processed is described in section 5 of the Privacy Policy.
5. Acceptable use
Reverse-engineering the app, copying or redistributing its content, or using it in a way that disrupts the service is prohibited. The app’s own content (word banks, clues, explanations, dictionary entries, interface text, sounds and layout) is protected by copyright and related rights; you receive only a limited licence for personal, non-commercial use.
This restriction does not cover third-party material. The robot assets listed in 5.1 are governed by their own licence, and nothing in these terms narrows the rights that licence grants you.
5.1 Third-party robot asset
Nerola’s robot character is based on “Talking Robot” by bvg, published on LottieFiles under the Lottie Simple License (https://lottiefiles.com/free-animation/talking-robot-LbfabGwDCV). The robot images in the app, the robot drawn on screen, the app icon and the robot on the offer screen are copies or derivatives of that work and remain subject to the same licence, which permits reproduction, modification and distribution including for commercial purposes and does not require attribution. The full licence text ships with the app in THIRD-PARTY-NOTICES.txt; a short attribution is shown in the app’s Badges section. Nerola claims no original authorship or trademark rights in that work, and the work is not exclusive to Nerola.
6. Liability
Nerola is a learning aid, not a language certificate or exam result. Nerola Coach’s AI-generated feedback may be wrong and is not professional advice (see section 4). The service is provided “as is”; to the extent permitted by law, we are not liable for indirect damages.
7. Changes and termination
We may change the service and these terms; material changes are announced in the app. Use that violates these terms may be suspended. You may stop using the app at any time by deleting it. Deleting the app does not automatically request a refund; Apple’s refund process applies. Nerola Plus has no auto-renewal to cancel. The Nerola Coach subscription is cancelled in your App Store subscription settings, not by deleting the app.
8. Governing law
These terms are governed by the laws of the Republic of Türkiye. Mandatory consumer-protection rules of the country where you live remain unaffected. For purchases made through the App Store, Apple’s own terms and refund process also apply.
9. Contact
tolgasayan@icloud.com — Support page: https://tolgasayan2.github.io/nerola-site/
Official Apple resources
- Standard EULA — Apple’s standard licence agreement applies to Nerola; these terms supplement it.
- Request a refund